Shipping & FAQ
Are packages shipped in discreet packaging?
Yes. Our packages are small white cardboard indestructible boxes that will be delivered by UPS. The contents of the shipment will not be written on the box. We will ship discretely under the name “BKE”.
Here at Buy Kratom Extracts we are huge fans of Kratom. We feel privileged to be a part of this industry and know our customers expect great product and service which we are more than happy to do everything we can to meet those expectations.
Our main goals of the website are to offer:
– Top notch quality kratom for the best price possible
– Offer all natural products & solutions
– Quick Shipping (Next Business Day processing or sooner)
– Fast & friendly customer support
We do business out of Minneapolis, Minnesota.
If you don’t feel comfortable or have questions making an order over the internet feel free to give us a call at 763-762-6651 9am to 5pm Monday – Friday Central Standard time.
We accept Visa, MasterCard and Discover. Prepaid credit cards will NOT work on this site.
Credit Card Payments:
All credit card retail orders must be completed online through our shopping cart or over the phone the Credit card billing and shipping address must match in order to complete checkout through our shopping cart. The billing address MUST be what the issuing bank has on file. If not there could be funds "pending" or "held" when the issuing bank tries to authorize the payment, resulting in your bank holding funds, not us . So be sure that the address at your bank matches the address you enter.
When you complete an order online with us you will receive an email confirmation for your order and you will receive a tracking number once your order ships.
All orders are shipped via UPS discretely under the name “BKE” in an unlabeled box. We ship Monday through Friday with the cut off shipping time of 3pm Central Standard time. You can calculate your shipping cost with the shipping calculator in your shopping cart. Unfortunately UPS does not ship to PO Boxes.
Please note that your shipping address must match your billing address or we cannot process the order. This protects our customers.
Next Business Day Shipping:
When you choose our ultra-fast next business day shipping option, you should be aware of a few limitations:
- Overnight shipping is not available for international shipments or for shipments to Hawaii, Alaska, U.S. Territories, P.O. Boxes or AFO/FPO addresses.
- Orders placed before 3 p.m. Central time (5 p.m. Eastern time and 1 p.m. Pacific time) on a business day will be delivered the next business day. For example, orders placed prior to 3 p.m. Central time on Monday will be delivered on Tuesday, while orders placed after 3 p.m. Central time on Monday will be delivered on Wednesday.
- If you choose Overnight Delivery on Friday it won’t make it there until Monday. If you want Saturday Delivery it’s an additional $20.00 charge on top of the Next Day shipping amount charge. Please search for “Saturday Shipping” and add this product to your cart if you want your order delivered on Saturday. Please call us if you have any questions at 763-762-6651.
- Saturday or Sunday will be delivered on Tuesday.
- Business days do not include holidays.
- We are not responsible for and are excused from performing due to events outside of our control, including but not limited to acts of God, weather-related delays, and work stoppages or delays.
Will I have to sign for my package:
Typically, we do not require a signature when we ship your package. However, there are instances when the delivery driver may decide to choose this option, which is at their discretion.
Thanks for shopping with us!