If you are unhappy, send us an email! We will make it right! We stand by our products 100% and strive to provide the best customer satisfaction.
To reach us for help please visit https://buy-kratom-extracts.com/contact/ or contact buykratominfo@gmail.com.
Our policy lasts 30 days. Anything you wish to return – we will accommodate it, within the parameters.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, unopened and undamaged.
You are required to return the product to us. To return your product, you should mail your product to:
BKE
8821 E Research Center Road
New Hope, MN 55428
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your account or a refund will be issued to the original method of payment, within 5-7 business days.
