SHIPPING & FAQ

Are packages shipped in discreet packaging?

Yes. Our packages are small white cardboard indestructible boxes that will be delivered by UPS. The contents of the shipment will not be written on the box. We will ship discretely under the name “BKE”.

Here at Buy Kratom Extracts we are huge fans of Kratom. We feel privileged to be a part of this industry and know our customers expect great product and service which we are more than happy to do everything we can to meet those expectations.

Our company’s main goals are to offer:

  • Top notch quality kratom for the best price possible
  • Offer all natural products & solutions
  • Quick Shipping (Next Business Day processing or sooner)
  • Fast & friendly customer support

We do business out of Minneapolis, Minnesota.

Contact Us:

If you have questions please email us at buykratominfo@gmail.com 9am to 5pm Monday – Friday Central Standard time.

Payment Options:

We accept E-check/ACH.

BE ADVISED THE ADDRESS ASSOCIATED WITH YOUR BANK ACCOUNT MUST MATCH YOUR  BILLING/SHIPPING ADDRESS.

NEW CUSTOMERS : Once the money deposits fully into our account (3 business days) we will then ship out your package. This helps us prevent returned checks with new accounts. Once a positive checking relationship is established, same day shipping will be offered ( THREE successfully deposited checks).  Any Overnight orders, Second Day orders & Ground shipping will not be sent out until the 3 business day grace period. You will receive tracking automatically when the order ships.

ESTABLISHED CUSTOMERS YOUR ORDERS WILL BE SENT OUT SAME DAY M-F. SHIPPING CUT OFF TIME IS 3PM CST M-F.

Credit Card Payments:

Due to restrictions placed upon our industry by the card association, Visa and Mastercard are unavailable as options for checkout at this time and not just here, but everywhere. Both Visa and MC impose heavy fines on merchants caught using these methods of payment ($25k each instance.).

Email Confirmations:

When you complete an order online with us you will receive an email confirmation for your order and you will receive a tracking number once your order ships.

Shipping:

All orders are shipped discretely under the name “BKE” in a white bubble mailer through www.UPS.com.  We ship Monday through Friday, the cut off shipping time is 3pm Central Standard time.   You can calculate your shipping cost with the shipping calculator in your shopping cart.

ESTABLISHED CUSTOMERS YOUR ORDERS WILL BE SENT OUT SAME DAY M-F. SHIPPING CUT OFF TIME IS 3PM CST M-F.  OTHERWISE THREE DAYS GRACE APPLIES.

Next Business Day Shipping:

When you choose our ultra-fast next business day shipping option, you should be aware of a few limitations:

ESTABLISHED CUSTOMERS YOUR ORDERS WILL BE SENT OUT SAME DAY M-F. SHIPPING CUT OFF TIME IS 3PM CST M-F.  OTHERWISE THREE DAYS GRACE APPLIES.

    • Overnight shipping is not available for international shipments or for shipments to Hawaii, Alaska, U.S. Territories, P.O. Boxes or AFO/FPO addresses.
    • Orders placed before 3 p.m. Central time (5 p.m. Eastern time and 1 p.m. Pacific time) on a business day will be delivered the next business day. For example, orders placed prior to 3 p.m. Central time on Monday will be delivered on Tuesday, while orders placed after 3 p.m. Central time on Monday will be delivered on Wednesday.
      • If you choose Overnight Delivery on Friday it won’t make it there until Monday.  If you want Saturday Delivery it’s an additional $20.00 charge on top of the Next Day shipping amount charge.  Please search for Saturday Shipping” and add this product to your cart if you want your order delivered on Saturday. Please email us if you have any questions at buykratominfo@gamil.com.
    • Saturday or Sunday will be delivered on Tuesday.
    • Business days do not include holidays.
  • We are not responsible for and are excused from performing due to events outside of our control, including but not limited to acts of God, weather-related delays, and work stoppages or delays.

Will I have to sign for my package:

Typically, we do not require a signature when we ship your package. However, there are instances when the delivery driver may decide to choose this option, which is at their discretion.

Thanks for shopping with us!